FREQUENTLY ASKED QUESTIONS
What should I wear to my appointment?
ANSWER: Come with hair and makeup done to help envision your full bridal look. Wear nude seamless underwear, and bring nipple covers or stickies if you’d like. The dresses are constructed to support you—no special bra needed.
Do I need to make an appointment?
ANSWER: Yes, it’s appointment-only. This ensures you get a dedicated bridal suite and one-on-one time with a stylist. If you need a later time than normal, they can accommodate after-hours upon request.
Who should I bring with me to my appointment?
ANSWER: Bring people you trust—who will support you, not stress you out. The goal is to enjoy the experience! In semi-private suites, you can bring up to 4 guests. If you have more people, VIP private appointments are available for an extra fee.
When should I start shopping for my dress?
ANSWER: Each bride is different and we respect that! We recommend starting at least 10 months before your wedding. This allows time for alterations and bridal portraits if desired. Our hand-crafted gowns typically take 5-6 months to arrive. Rush orders are available but not every designer offers them, keep in mind that fees will apply.
What if I need a dress sooner?
ANSWER: No worries—they have designers offering in-stock dresses, 8-week shipping options, and rush orders from all designers.
Can I bring outside food or beverages?
ANSWER: No outside food or drinks allowed—they want to keep the space pristine. However, they offer complimentary bubbly, and food add-ons are available with VIP appointments.
What is your cancellation policy?
ANSWER: You must cancel or reschedule 48 hours in advance to avoid a $50 fee.
What if the gown I want from your designer isn't in store?
ANSWER: Each designer carries a large selection, but not every single design. Sometimes they can loan in a gown for your appointment. You can call to request a specific gown to be brought in.
Where is the best place to see the gowns you carry?
ANSWER: We highly recommend you follow us on Instagram and check out their wedding-dress highlights.
How much do your dresses cost?
ANSWER: Our dresses start around $1200 and go up to $6000 for our more couture gowns. We also have sample dresses that start at $500 as is.
What designers do you carry?
ANSWER:
Our designers are listed below. We have the Our Designer page where you can find more details and a link to their website where you can research all their dresses.
- Madi Lane Bridal
- Evie Young Bridal
- Colby John Bridal
- Jeune Bridal
- Serene Bridal
What size dresses do you carry in store?
ANSWER: We carry multiple sizes, but our typical sizes are 8, 12, and 16. No need to worry we have tools that allow us to fit you nicely in a variety of sizes! And if needed most of our designers have loaner programs that allow us to get other sizing options in-store.
What if I love a dress by one of your designers your don't have in your store?
ANSWER: No problem, we can call the designer and request a loaner for that style so you can try her on in store. This does require a confirmed appointment, and we ony have the dress for 2 days.
What if I can't fit in your sample dresses?
ANSWER: Don’t worry, we have a range of sizes and tools that help you get secured in the dress so you can visualize yourself on your special day.
How do I pay for my dress?
ANSWER: Your dress will be paid in full the day you place an order. We do have a signed agreement between you and the bridal shop to guarantee you get your dress in the event of business closure. We also offer a payment plan option with 60% down and payments spreadout until your dress arrives. Feel free to call us with any questions 903.227.8501
Do you offer in house alterations?
ANSWER: No! We don’t do alterations in-house, but we will provide you with a list of recommendations from past brides upon request. It is up to you to do your research on the alterations company and make the best choice for you and your budget.
How long does it take to get your dresses?
ANSWER:Sample dresses you take home same day. Special order dresses take anywhere from 2 months to 6 months it depends on the designer.
What is a trunkshow?
ANSWER: This is where a designer sends us around 20 additional gowns from the newest collection for our brides to get first look and try on. These dresses are here for a limited time and generally come with a special offer during the event. Sometimes the designers will be in house with us and a good chance to meet them and let them answer any questions.
Can I bring my kids?
ANSWER:Due to the space being very white and lots of fragile and delicate products, we don’t allow kids under 13 years old. Please feel free to call if you have any questions or special needs.
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